Returns &
Exchange Policy

Permitted periods

Exchange within 3 days of receipt. Return within one day of receipt.

Perfumes are consumable goods, so a fragrance cannot be returned or exchanged once it has been used — even once — or after its original seal has been opened.

Shipping on returned orders

To exchange or return any product after receipt, the shipping cost for both the returned order and the new order must be paid. Note that the shipping amount goes directly to the courier.

If your order has already left with the courier or the waybill has been issued and you then request cancellation, the product amount is refunded minus the delivery cost — this also applies to orders with free shipping.

Damaged products

If a product arrives damaged, the customer is compensated with the same product, provided all photos of the damaged item are attached. Compensation is made within 15 days of receipt.

Order acceptance and cancellation

The store may accept, decline, or cancel an order in certain cases — for example if the product is unavailable, was mispriced, or the order is found to be fraudulent. Amounts paid for declined or cancelled orders are refunded.

Ownership and notices

All content on the site — including text, designs, graphics, logos, icons, images, interfaces, code, software, and the trademark — is the exclusive property of the store and is protected by copyright.

By purchasing or contacting us by email, you agree to receive notifications related to your order.

The store reserves the right to make any changes to the site and its associated policies and agreements, including the privacy policy, terms of service, and exchange and return terms.

Contact us

We're happy to hear from you via WhatsApp for any question about exchange or return.

Selcouth · Riyadh, Saudi Arabia